Last Updated: August 2026

At GDOT07 Home Textiles, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us as soon as possible so our team can assist you.

1. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

2. Return Eligibility

A product may be eligible for return if it:

• Is unused and in its original condition
• Has not been washed or altered
• Is returned with its original packaging where applicable
• Is returned within the applicable return period
• Is not damaged due to customer use

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable conditions.

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging where relevant

Our team will review the information and guide you through the available solution.

4. Wrong or Missing Items

If an item is missing from your order or you receive an incorrect product, please contact us promptly.

After verification, we may arrange a replacement, correction, or another appropriate solution.

5. Non-Returnable Conditions

Returns may not be accepted where products have been:

• Used
• Washed
• Damaged by the customer
• Altered or modified
• Stained or soiled
• Returned without required information
• Customized specifically for the customer

6. Return Shipping

If the return is due to an incorrect, defective, or damaged product supplied by GDOT07, we will review the issue and determine the appropriate return shipping arrangement.

For returns due to customer preference or reasons unrelated to a product issue, return shipping costs may be the responsibility of the customer, where applicable.

7. Refunds

If a refund is approved, the refund process will depend on the payment method used for the order.

Refund processing times may vary depending on the payment provider or financial institution.

Shipping charges may not always be refundable.

8. Exchanges

Where applicable, an eligible product may be exchanged for another product of the same or similar value, subject to availability.

If the requested replacement product is unavailable, our team will discuss the available options with you.

9. Hygiene Products

Because many of our products are textile and personal-use items, hygiene and product condition are important.

Towels, pillows, bedsheets, and other textile products should be unused, unwashed, and in suitable original condition when a return is requested.

10. How to Request a Return

To request a return or report an issue, contact us with:

Order Number: Your order/reference number
Name: Customer name
Phone: Customer phone number
Reason: Brief explanation of the issue
Photos: Clear photographs where required

Our team will review the request and provide further instructions.

11. Contact Us

For questions about orders, returns, exchanges, or refunds, contact us:

GDOT07 Home Textiles

Phone: +1 820 200 8608
WhatsApp: +92 314 648 0212
Email: gdot.0786@gmail.com

Quality Textiles. Everyday Comfort.